Do you find difficulty in finding a business listing for some order? Now you can directly use your facebook messenger app to find them. You can directly order shoes, flowers and shop using the messenger app of facebook. The company has opened possibilities of sending message directly to a variety of businesses. The company has also made provisions for paid messages from businesses – marketing messages for the products you liked before. In a meeting by CEO Mark Zuckerberg, he informed reporters that since people are often uncomfortable sharing personal information on social sites, mainly concerned about their privacy, this feature can come in as a very useful tool.
Zuckerberg says As I look around the world, I’m starting to see people and nations turning inward, I hear fearful voices calling for building walls and distancing people they label as ‘others.’ I hear them calling for blocking free expression, for slowing immigration, for reducing trade, and in some cases even for cutting access to the Internet. We think you should just be able to message a business the same way that you message a friend. It’s a very high-quality, personal environment, we want to keep it that way. Most of Zuckerberg’s talk, was focused on new ways that people can use chat services, live video and even virtual reality technology to communicate.
Sending messages directly to businesses can also add a touch of personal relationship with customers. This is so because each message can be acknowledged and people can be updated about the status of their orders directly through the same messenger service. One need not go through the hassles of logging in to company sites to find the status of their orders. Most people are already connected to their messengers 24 X 7 and therefore the updates will reach them in real time.
